Support

Frequently Asked Questions

Everything you need to use Wurrup with confidence.

1. What's the difference between Friends, Group, and Dating plans?

Friends is 1:1 social connection and messaging, Group is multi-person group planning and chat, and Dating is a 1:1 dating flow shown based on gender preferences.

2. Why do some cards show a person profile instead of a plan?

Discover shows both profile-only cards and active plan cards (Friends, Group, Dating). If someone has no active plan, you may see their profile card and can request to connect.

3. What happens when I tap Join / Connect / Ask Out?

A request is sent to the other person. They can approve or decline.

4. Why did a card disappear right after I requested?

That's expected. The app removes the card quickly to avoid duplicate requests and keep Discover clean.

5. Can I message someone without being connected?

For direct profile messaging, you need an accepted connection. In groups, you can message within the group and message the host directly. To message other group members directly, you need to connect first.

6. Why can't I join a plan that says expired/cancelled/completed?

Those plans are no longer open for new joins.

7. If my plan expires, can I still approve pending requests as host?

Yes. Hosts can still approve or decline pending requests after expiry.

8. Why do I see "Unavailable right now" or similar status text?

It usually means the plan/request state changed (declined, expired, cancelled, or otherwise not joinable now).

9. What does the X action do on profiles/request flows?

It's a stronger profile-level remove/hide action, not just a single-plan decline.

10. What's the difference between declining and removing someone?

Decline is request/plan-specific behavior. Remove is profile-level separation behavior.

11. How do group approvals work?

Hosts receive join requests and can approve or decline. Approved members can access group info, conversation, and member list.

12. Why can't I send another request to someone right now?

You may already have a pending request with that person, or their current plan is no longer accepting joins. Wait for a response or try again when they post a new plan.

13. How do verification and no-show work?

After a meetup, you verify attendance. You can leave a review once both sides verify each other, or automatically after 24 hours from your verification. No-show flags affect internal trust scoring.

14. Can I see trust score in the app?

Not yet. Trust score is currently internal/admin-facing and not shown in the mobile UI.

15. How do I earn milestone badges?

Milestones are automatic: Newcomer (under 30 days + under 3 meetups), Verified by Peers (5+ meetups), Active Member (15+ meetups), Group Enthusiast (5+ group meetups), Social Mixer (both 1:1 and group meetups), and Group Host (5+ completed group plans).

16. How do I switch dark mode?

Use the dark mode toggle in Settings. The app supports light and dark themes across core screens.